Last Updated: August 23, 2019
INFORMATION WE COLLECT
Information You Provide To Us
Registration and Identity Verification
When you create a California Green Cross customer account, you give us your full name, e-mail address, phone number, residential delivery address, date of birth, and a copy of your government-issued photo ID (i.e. your driver’s license, state ID card, or passport). California Green Cross will never ask you to provide Social Security Number, bank account, or credit and debit card numbers via website or other forms of communication. Data collected that can be used to specifically identify you is called personally identifiable information (“PII”). Additional PII we collect may include, but is not limited to, a state-issued medical marijuana ID card or a physician’s recommendation letter that you provide us for medical cannabis delivery. Such information allows us to establish and maintain your customer account, verify your age and identity, comply with state and local laws for lawful cannabis deliveries.
California Green Cross collects demographic information when you register, and throughout your use of our websites, platforms and services. Demographic information may include your age, gender, location, and acquisition source. This information cannot be used to specifically identify you, but it allows us to learn more about our users and their habits and preferences.
When you contact California Green Cross, we may collect information from you that helps us provide an outstanding experience and assist you with questions or concerns. For example, when you communicate with our customer service team, you may be asked for your name, email address, delivery address, or phone number in order to identify your account, confirm your identity, or assist you with your issue. If you contact us via email, contents and additional information provided will be collected. Live chat on www.californiagreencross.org correspondences will be archived. Information collected through social media communication will be associated with your user account. Customer service communication via phone or text message may be recorded for quality control purposes.
Information We Collect When You Use CGC
California Green Cross collects your location information and uses geolocation-based services to verify your location. Location information allows us to complete cannabis delivery process, provide you with relevant information based on your location. Location data may also be collected as demographic information.
We track how our sites are used by registered users and anonymous visitors who interact with the site. This includes the content you view, products you access, your actions and details of any orders you place.
We collect information about the devices you use to access californiagreencross.org Our servers receive and store information about your IP address, web browser, mobile operating system, phone carrier and manufacturer, unique identifiers such as advertising ID, VIN, MAC address, and IDFA, and other related software or hardware information related to your devices.
Call Text Information
We work with third-party partners to facilitate phone calls and text messages, including communications between you and your driver. We collect information about such communications, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.
HOW WE USE THE INFORMATION WE COLLECT
Once collected, your personal information may be used for the following purposes:
* Register you for services you requested
* Process, fulfill, and follow up on your orders or membership application
* Answer your email or requests
* Send information you request
* Identify you as member in our system
* Comply with state and local law
*Personalize your experience with CGC
*communicate with you, either directly or through third party, including for promotional purposes
*Detect and prevent fraud or other suspicious activities
HOW WE SHARE INFORMATION
California Green Cross may disclose your information to a third party for the following reasons:
*If necessary to facilitate deliveries
*With your authorization
* To comply with state and local law
* to conform to legal requirements
You can manage your account, limit alerts, or opt-out of some or all future communications. All email communications may contain an “unsubscribe” option, in case you would like to discontinue the communication at any time. If communication does not have a preset “unsubscribe” option, please contact us at (916) 600-0211. You can also review and edit your account information at any time by logging into your account, or by requesting so via phone.
Deleting Your Account
Your private information will be stored as long as your customer account is open. If you wish to terminate or delete your account, please contact customer support. CA state law requires certain private information to be maintained for a set period of time. Upon your request of deletion, private information not required for such recordkeeping will be deleted from your account.
We do not knowingly collect private or other information from or about any individual who is under the age of 21. If you are under the age of 21 and do not possess a valid MMIC or physicians recommendation letter, please do not attempt to access our services, or send any information to us.
California Green Cross implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Although we take reasonable precautions to protect your information, no security measures are 100% secure, and we cannot guarantee the full safety of your information.
You may submit a contact form or, email our legal department at; firstname.lastname@example.org.